Refund policy
Last updated: 31 August 2026
Bísaro - Salsicharia Tradicional sells food products, most of which are perishable or sealed for hygiene and health protection reasons. This policy describes your rights and how to resolve any problem with your order.
Right of withdrawal and exceptions
Under Portuguese Decree-Law no. 24/2014, consumers generally have 14 days to withdraw from a distance contract without giving any reason. However, the law excludes from this right (Article 17):
- Goods liable to deteriorate or expire rapidly (as is the case with fresh meat and alheira);
- Sealed goods which are not suitable for return for health protection or hygiene reasons, once unsealed after delivery (as is the case with sliced products and sausages in sealed packaging, once opened).
In practice: perishable food products cannot be returned, and other food products can only be returned if they are unopened, sealed and in perfect storage condition. In those cases, notify us of your intention to return within 14 days of receipt, via info@bisaro.pt; return costs are borne by the customer and the refund is issued after receipt and inspection of the product.
Defective, damaged or incorrect products
If your order arrives damaged, with missing or incorrect products, or in poor condition (for example, a broken cold chain), contact us:
- Fresh meat and refrigerated products: within 24 hours of delivery;
- Other products: within 14 days of delivery;
via info@bisaro.pt or +351 969 361 386, quoting the order number and attaching photographs of the product and packaging. After review, we will proceed with a replacement of the product or a full refund, including shipping costs where applicable, at no cost to you.
The products sold benefit from the legal conformity guarantee regime provided for in Portuguese Decree-Law no. 84/2021, within the limits compatible with the perishable nature of the goods and their consumption period.
Refunds
Refunds are processed via the same payment method used for the purchase, within a maximum of 14 days after approval. You will receive an email confirmation when the refund is issued; the availability of the funds depends on your bank or payment method.
Order cancellation
You can cancel your order at no cost as long as it has not been dispatched (for fresh meat orders, up to the day before dispatch) by contacting us as soon as possible. After dispatch, the rules above apply.
Contact
Bísaro - Salsicharia Tradicional, Rua Coronel Cepeda, no. 3, 5300-553 Gimonde, Bragança. Email: info@bisaro.pt. Phone: +351 969 361 386.
