Shipping policy

Last updated: 31 August 2026

Shipping zones and costs

Cured products, sliced products, salted meats and hampers

Shipped by NACEX courier, with home delivery:

  • Mainland Portugal and Spain: shipping within 48 hours, €5.99
  • Free shipping on orders of €75 or more (mainland Portugal and Spain)
  • Other European countries: €17.00 (see available countries at checkout)

Fresh meat (refrigerated shipping)

Fresh Bísaro pork is packed fresh and shipped by refrigerated transport (STEF), with the temperature controlled between 0 °C and 5 °C, to guarantee the cold chain all the way to your door. Fresh meat shipments take place from Tuesday to Thursday, to ensure your order is not held up over the weekend.

Refrigerated shipping is available only in mainland Portugal, with a cost per delivery district:

  • Aveiro, Porto, Braga, Coimbra and Viseu: €16.00
  • Viana do Castelo, Vila Real, Bragança, Guarda and Lisbon: €23.00
  • Leiria, Santarém and Setúbal: €28.00
  • Évora and Castelo Branco: €31.00
  • Beja, Faro and Portalegre: €35.00

Note: the free shipping offer from €75 does not apply to refrigerated shipments of fresh meat, given the cost of temperature-controlled transport.

Processing and delivery times

  • Cured products and hampers: prepared within 1 to 2 working days; delivered within 48 hours of dispatch (mainland Portugal and Spain).
  • Fresh meat: dispatched from Tuesday to Thursday; the meat is prepared and packed on the day of dispatch for maximum freshness. Orders placed after Thursday are normally dispatched the following Tuesday.
  • International shipments: estimated delivery time of 3 to 6 working days, depending on the destination.

After dispatch you will receive an email with your order tracking code.

Receiving your order

We recommend making sure someone is present at the delivery address, especially for fresh meat orders. Check the condition of the packaging upon delivery; in the event of visible damage, record the incident with the carrier and contact us within 24 hours at info@bisaro.pt or +351 969 361 386, preferably with photographs.

If the address provided is incorrect or delivery is not possible due to the repeated absence of the recipient, re-shipping costs may be borne by the customer. For refrigerated products, failure to deliver for reasons attributable to the customer may compromise the product, in which case no refund will be due.

Questions

For any questions about shipping, contact us at info@bisaro.pt or +351 969 361 386.